How do I place an order?
Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our available customer care executives at +919035500054 or on our 24/7 WhatsApp number +919035500034
I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?
Refund of handling charges varies as per the following -
1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
3. If your order is subsequently cancelled by Vins4u.com, we will refund your handling charges.
How can I modify my order after having placed it?
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.
Please contact our customer care team if you wish to change the delivery address for your order.
We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.
Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
I have placed my Order! What's next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website or app by visiting ‘My account’ section.
Please note: It sometimes takes up to 48 hours for the tracking to be updated after an order is placed.
How will I know if order is placed successfully?
When your order is confirmed:
We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.
You can also check the order in the "My Accounts" tab.
I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?
No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.
How can I change my billing address?
You need to login into your Vins4u.com account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.
How do I cancel my order?
Please follow the steps below to raise a cancellation request.
1. Visit 'My orders' from Hi, Customer section on the top right of your Vins4u.com home page.
2. Select 'Order Details' against the order that you wish to cancel.
3. Click on 'Cancel Order' , and you will be redirected to a page where you can select the reason for cancellation and submit your request.
P.S. - We may not be able to cancel any item that has been shipped / dispatched. We request you to deny acceptance of these items at the time of delivery. For all the non- shipped items, we will confirm your request within 24-48 hours of your raising it.
Refund, if applicable, will be initiated within 48 hours (for orders with all non-shipped items) or maximum 10 days (for orders with at least 1 shipped item).
If I cancel my order, how will I get my refund?
Your refund mode depends upon payment mode of order placement:-
1) If you have placed a COD order and used Vins4u.com Vouchers in it, the amount will be refunded in the form of a Vins4u.com Voucher within 24 hours. If you have any existing Vins4u.com Voucher in your account, the value of the same will be updated. Else, a new Vins4u.com Voucher will be issued.
2) If you have placed a prepaid order (used credit card/debit card/net banking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used Vins4u.com Voucher, if any, will be refunded in the form of a Vins4u.com Voucher within 24 hours. If you have any existing Vins4u.com Voucher in your account, the value of the same will be updated. Else, a new Vins4u.com Voucher will be issued.
What are the cancellation timelines?
There are two stages where the cancellation request have different timelines.
1) If you raised the cancellation before getting the dispatch message, the request will be processed within 24 hours.
2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days. The items which are already shipped can't be cancelled. We request you to deny the acceptance of these items at the time of delivery in case you received.
How can I cancel one/few products from my order?
You can cancel one/few items from your order by clicking on “My Orders” section of your Vins4u.com account and then select the item(s) you want to cancel.
Do you take orders over phone?
Can I return (a part of) my complete order at the time of delivery?
Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.
This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
The expected timelines are as below:
- Net-Banking - 4 business days
- Debit Card /Credit Card - 10 business days
What happens to the Vins4u.com Vouchers deducted from my account for an unsuccessful order?
We understand how important Vins4u.com Vouchers are for our shoppers. Just in case your order was not successful but Vins4u.com Voucher has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!
Can I place a bulk order for an item(s)?
No, Bulk orders cannot be placed through Jabong.com as the website only caters to end customers.
How do I do a trial of the product I purchased?
Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
Want to share a quick feedback? Awesomed by us? Or Not happy with the product? Please do provide feed back to us firstname.lastname@example.org .