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Customer Support

Want to know about order status or queries related to a product give us a call on +919035500054 from 10AM to 6PM (From Monday to Friday ) or drop an email cc@vins4u.com .We are also reachable on our WhatsApp number +919035500034 on all the days all the time ( 24/7 )
Vins4u.com Complaint Resolution

Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.

Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.


When to use this channel


Contact Detail

Response Time

Level 1

Anything has gone wrong with your experience with vins4u.com

Customer service representative


Expect a response within 2 working days

Level 2

Dissatisfied with resolution provided by customer service representative

Head of customer care services.


The head of customer care  will investigate and get back to you within 2 working days.

Note: If no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to CC representative, and be assured, it will be resolved fast.

Step 1: First Call Resolution Team


Please contact vins4u.com  through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.

Step 2: Escalation to the Customer Care Representative

In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Head of customer care services. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.

The Head of customer care services will review the dispute and respond within 2 working day.


Want to share a quick feedback? Awesomed  by us? Or Not happy with the product? Please do provide feed back to us cc@vins4u.com

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Our address is:

Opel 504 , Foyer Infinity , Near ITPL Back Gate , Pattandur Agrahara Main Road , Whitefield , Bangalore – 560066.